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 /  Country Reports  /  Asia-Pacific  /  New Zealand

New Zealand Country Report

  • Published Date: June 2019

A comprehensive overview of the cards, payments and consumer banking market in New Zealand.

What you will learn from this report:

  • What has been opening the way for international schemes
  • What is driving credit cards profitability
  • Which regulatory moves are impacting the market
  • How New Zealanders, with Open Banking imminent, are using payments methods

New Zealand Cards and Payments Market Key Facts

  • New Zealand has long been one of the most advanced electronic payments markets in the world. Cash use is low, and consumers are quick to embrace new technology.
  • The payment cards market is well established in New Zealand with strong consumer penetration and merchant acceptance.
  • Payment cards are the primary payment method in the country. New Zealand is one of the global leaders in card transactions, with over 400 transactions per adult in 2018.
  • Contactless has contributed to increased card use but has also led to increased charges for merchants.
  • Merchants must pay merchant service charges for contactless transactions but not for chip or magnetic stripe transactions with debit cards.
  • Retail banking, consumer finance and payments in New Zealand are largely controlled by four Australian-owned banks: Westpac, Auckland Savings Bank (ASB), Australia and New Zealand Banking Group (ANZ) and Bank of New Zealand (BNZ).
  • State-owned Kiwibank has increased its market share in recent years by leveraging New Zealand Post's extensive distribution network and running marketing campaigns which highlight its domestic ownership structure.
  • Competition in the payments market is set to intensify with the launch of Open Banking, which allows non-banks live access to bank systems in order to provide tailored payment services to consumers.
  • New Zealand is one of the most profitable credit cards markets in the world. Credit quality is high, while fees and charges are not heavily regulated.
  • Issuers tend to take a segmented approach to credit cards: rewards cards, no-frills cards and balance transfers are key competitive products.

View the New Zealand Country Report Table of Contents

Key facts
Demographics and the economy
Payments environment
Cards market
Mobile payments
Profit pool
The networks
Key retail banks and issuers
Acquiring and processing
Online acquiring
Regulatory and other cards market information

Appendices: Data

Appendix I: Demographics and the economy

  • Demographic and economic indicators
  • Ownership of key consumer devices
  • Internet usage by population

Appendix II: Payments environment

  • Access points
  • Account penetration
  • Consumer payment trends
  • B2C e-commerce payment methods

Appendix III: Cards market

  • Total cards payment metrics
  • Contactless cards metrics
  • Credit card numbers
  • Total credit cards metrics
  • Credit cards profitability indicators
  • Debit cards numbers
  • Debit cards metrics
  • Appendix IV: Mobile payments
  • Mobile proximity payment metrics
  • Mobile P2P payments

Appendix V: Profit pool

  • Profit pool

Appendix VI: The networks

  • Networks' credit card market shares
  • Networks' credit card numbers
  • Networks' credit card billed volume
  • Networks' number of credit card transactions
  • Networks' average credit card transaction value
  • Credit card interchange fees by network
  • Networks' debit card market shares
  • Networks' debit card numbers
  • Networks' debit card billed volume
  • Networks' number of debit card transactions
  • Networks' average debit card transaction value
  • Debit card interchange fees by network

Appendix VII: Key retail banks and issuers

  • Key credit card issuers market shares by credit card numbers
  • Key issuers market shares in credit card outstandings
  • Key debit card issuers market shares by debit card numbers

Appendix VIII: Acquiring and processing

  • Merchant acquirer credit card market share
  • Credit card merchant service charges
  • Merchant acquirer debit card market share
  • Debit card merchant service charges
  • Credit card issuer/issuing processor relationships
  • Credit card acquirer/acquiring processor relationships
  • Credit card issuing processor market shares by card numbers
  • Credit card acquiring processor market shares by number of POS transactions

Appendix IX: Online acquiring

  • Online merchant acquirer market share

Entities referenced in this report

Air New Zealand
American Express
Android Pay
Apple Pay
Application Programming Interface
Auckland Savings Bank
Australia and New Zealand Banking Group
Bank of New Zealand
Burger King
Commonwealth Bank of Australia
Consumer Electronic Clearing System
Co-operative Bank
Credit Union Central
Diners Club
Electronic Transaction Services
Financial Markets Authority
First Credit Union
FlexiGroup New Zealand
Fly Buy
Gem Finance
GFG Group
ISO 20022
Latitude Financial
Nelson Building Society
New Zealand Post
New Zealand Wine Society
Open Banking
Open Payments Enabled Network
Payments Direction
Payments NZ
Poli Pay
Reserve Bank of New Zealand
Retail NZ
Samsung Pay
SBS Bank
Settlement Before Interchange system
The Warehouse Group
Trade Me
True Rewards
Wellington regional government
Westpac Merchant Services
World Bank


Available for 72 markets, Verisk Financial Research Country Reports deliver invaluable market and competitor intelligence on payments cards, e-money, acquiring/processing, retail banking, and consumer credit. A dedicated team of analysts and researchers use both primary and secondary source data, and conduct in-depth interviews with senior industry executives and experts.

See more Asia-Pacific Country Reports or explore the full range of Verisk Financial Research Country Reports.

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